Can't log in to Magic Caster Wand app

Try resetting your password. Here's how:

1. In the Magic Caster Wand mobile app, choose the Profile icon .
2. Choose Log In.
3. Choose Forgot Password?
4. Do one of the following:
   • Over 16 years old: Enter your account email address and choose Continue.
     Not sure which email address you used? Search all of your email accounts for a Welcome email from Harry Potter: Magic Caster Wand (search for Magic Caster Wand).
   • Age 16 or younger: Enter your parent or guardian's email address and choose Continue.
     Not sure which email address was used? Have your parent or guardian search all of their email accounts for a Parental Consent Status email from Harry Potter: Magic Caster Wand.
5. Check your inbox for a Reset Password email sent by Harry Potter: Magic Caster Wand. This email should arrive within a few minutes.
   No reset password email?

   Try checking your promotions and spam folders. If you still can't find the reset password email, maybe you registered with a different email address. Repeat these steps for each of your email addresses.
6. Open the reset password email and choose Reset Password.
7. Enter a new password and then choose Continue.
8. Now try logging in with your new password.

If you created an account in the mobile app but didn't receive a Welcome email, you may have entered your email address incorrectly.

If you can't log in on any device:

1. In the Magic Caster Wand mobile app, choose the Profile icon .
2. Choose Register.
3. Try registering again with your email address.
4. If you get an 'Email in use' error message, choose Forgot Password to reset your password.

If you can log in on one device but not another:

1. Open the Magic Caster Wand mobile app on the device where you can log in.
2. Choose the Profile icon .
3. Choose the Settings icon .
   Here you can see the email address you entered.
4. If the email is incorrect, contact us for help.

Try clearing the Magic Caster Wand app cache and storage. Here's how:

1. Go to Settings on your Android phone or tablet.
2. Tap Search and type Magic Caster.
3. Choose Magic Caster from the search results.
4. Tap Storage & cache or Storage.
5. Tap Clear cache and Clear storage.
6. Open the Magic Caster Wand app and try logging in again.

Delete the Magic Caster Wand app from your phone or tablet and install the Magic Caster Wand app again from the app store. Then, open the Magic Caster Wand app and try logging in again.