Can't connect my Magic Caster Wand

To cast spells, your Harry Potter: Magic Caster Wand needs to be connected to the Magic Caster Wand mobile app.

Things to know
  • The Magic Caster Wand mobile app remembers the last-connected wand and will automatically connect to it when you open the app (as long as your wand is nearby and charged).
  • Only one wand can be connected to the mobile app at a time.

At the top of the Magic Caster Wand mobile app, you'll find your wand's connection status:

  • (green circle with wand) A circle means your wand is connected.
  • (red triangle with wand) A triangle means your wand is disconnected.

Connect your wand

Here's how to connect your wand to the Magic Caster Wand mobile app.

First-time connection

If you haven't connected your wand before, use these steps:

  1. Open the Magic Caster Wand mobile app.
  2. Choose the Devices icon (light bulb) and then choose Wand.
  3. Choose Connect New Wand.
    Wand pairing tip
    The mobile app will show you how to pair your wand. If your wand isn't pairing, hold your wand toward the top and try again.
  4. Once connected, the wand will light blue and vibrate.
Reconnect your wand

When you open the Magic Caster Wand mobile app, the app should automatically reconnect to your wand if it's nearby and charged.

To manually reconnect your wand, do either of the following:

  • iOS: Tap the Wand disconnected icon (red triangle with wand) to connect the app to your wand.
  • Android or iOS: Choose the Devices icon (light bulb), choose Wand, and then choose Connect.
    If your wand isn't listed, choose Connect New Wand to set up your Magic Caster Wand.

If the Magic Caster Wand app doesn't connect to your wand, see the Troubleshooting section below.

Disconnect a wand

To disconnect a wand from the app:

  • In the Magic Caster Wand mobile app, choose the Devices icon (light bulb), choose Wand, and then choose Disconnect.

Your wand also disconnects if you turn off Bluetooth or force close the Magic Caster Wand mobile app.

Switch to another wand

To connect a new wand:

  1. In the Magic Caster Wand mobile app, choose the Devices icon (light bulb) and then choose Wand.
  2. Choose Connect New Wand and follow the prompts to connect your wand.

The Magic Caster Wand mobile app will be connected to this wand each time you open the app. To switch to another wand, repeat these steps.

My wand is connected to my friend's app

If your wand is connected to your friend's Magic Caster Wand mobile app, you have a couple options. You can ask them to temporarily turn off Bluetooth on their device or force close the Magic Caster Wand mobile app.

Wizard Tip!  For dramatic effect, you can shout 'Expelliarmus!' the moment you reclaim your wand.

Troubleshooting

If you can't connect your wand, here are some things to try. You may need to try more than one of these solutions to resolve the issue.

Turn on Bluetooth
  • On your Android phone or tablet, swipe down from the top of the screen and choose Bluetooth. For more info, go to Google's Connect through Bluetooth article.
  • On your iPhone or iPad, go to Settings > Bluetooth and turn on Bluetooth.
Move your wand closer

Move your wand closer to your phone or tablet (ideally within a metre or 3 feet). This is especially important if there's more than one wand in the area. The wand you're trying to connect needs to be the closest wand to your phone or tablet.

If there are multiple wands in the area, move away from other wands if possible.

Force close and reopen the app

Force close the Magic Caster Wand mobile app. Here's how:

  • Android
    1. On your Android phone or tablet, open the Settings app.
    2. Tap Apps or Apps & notifications.
    3. Tap See all apps (if needed), and then find and tap the Magic Caster app.
    4. Tap Force stop then tap OK to confirm.
    5. Open the app and try connecting your wand again.
  • iOS
    1. On your iPhone or iPad, swipe up from the bottom and stop in the middle of the screen.
    2. Swipe up on the Magic Caster Wand app to close it.
    3. Open the app and try connecting your wand again.
Charge your wand

Try charging your wand in its wand box. Once you've charged your wand for 30 minutes or so, try reconnecting your wand to the mobile app. To learn more about charging, go to Charge your wand and wand box.

Reconnect and recalibrate your wand
  1. In the Magic Caster Wand mobile app, choose the Devices icon (light bulb), then choose Wand.
  2. Choose Connect new wand, then Connect new wand again.
  3. Hold your wand toward the top as shown on screen. Your wand can't calibrate if it's on a flat surface or in its wand box. It needs a wizard's touch to calibrate properly.
  4. Choose Press here to pair or Press here to start.
Connected to another phone or tablet?

A wand can only be connected to one phone or tablet at a time. If your wand is connected to the Magic Caster Wand app on another device, do any of the following:

  • In the Magic Caster Wand app, choose the Devices icon (light bulb), choose Wand, and then choose Disconnect.
  • Force close the Magic Caster Wand app.
  • Turn off Bluetooth on the phone or tablet that's connected to your wand.
Connected to another wand?

If your Magic Caster Wand app is connected to another wand, you can disconnect the wand, and then connect your wand. Here's how:

  1. In the Magic Caster Wand mobile app, choose the Devices icon (light bulb) and then choose Wand.
  2. Here you'll find which wand is connected.
  3. Choose Disconnect to switch to a different wand.
  4. Move your wand of choice close to your phone or tablet.
  5. Choose Connect New Wand to set up your Magic Caster Wand.